Legal
Privacy Policy
How Festillo collects, uses, stores and protects your personal information.
Last Updated: 1 January 2025 | Festillo, Bithoor, Kanpur — 209206
Festillo ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit festillo.in or contact us for wedding planning services.
1. Information We Collect
1.1 Information You Provide Directly
When you fill our enquiry form, contact us via WhatsApp, phone or email, or book our services, we may collect:
- Full name of bride, groom and family members
- Mobile number and email address
- Wedding date and venue preferences
- Guest count and budget range
- Event type and specific service requirements
- Payment information (processed securely — see Section 4)
- Any special instructions, dietary or ritual preferences
1.2 Information Collected Automatically
When you visit festillo.in we may automatically collect technical data including IP address, browser type, device information, pages visited, time spent and referring URL. This is standard web analytics used to improve our website.
1.3 Information from Third Parties
We may receive information from Google, Facebook, Instagram or WhatsApp, subject to those platforms' own privacy policies.
2. How We Use Your Information
- To respond to your wedding enquiries and provide quotations
- To plan, coordinate and deliver the booked wedding services
- To process payments and send digital receipts and confirmations
- To communicate updates, schedule changes or service information
- To send occasional promotional messages — you may opt out at any time
- To improve our website, services and customer experience
- To comply with legal obligations under Indian law
3. Sharing of Information
Festillo does not sell your personal information to any third party. We may share your information only in these limited circumstances:
- Trusted Service Partners: Vetted vendors (decorators, photographers, caterers, Pandit ji, DJ etc.) receive necessary event details solely to deliver your booked services.
- Venue Partners: Our partner party lawns in Bithoor receive guest count and event details required for venue preparation.
- Payment Processors: Secure gateways process your payment data. We do not store full card details.
- Legal Requirements: We may disclose data if required by law or court order under Indian law.
4. Payment Data & Security
Festillo supports online payments via UPI, credit/debit cards, net banking, EMI and NEFT/RTGS. All payments are processed through secure, PCI-DSS compliant gateways with SSL encryption. We do not store your complete card number, CVV or banking credentials. Digital receipts are issued for all transactions.
5. Cookies & Tracking
Our website may use cookies to enhance browsing experience, remember preferences and analyse traffic. You can instruct your browser to refuse all cookies; however some website features may not function properly without them.
6. Your Rights
- Right to Access: Request a copy of personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Deletion: Request deletion of your data (subject to legal retention requirements)
- Right to Opt-Out: Unsubscribe from marketing communications at any time
To exercise any right, contact us at hello@festillo.in or +91 73885 29476.
7. Data Retention
We retain your personal information as long as necessary to fulfil the purposes for which it was collected. Wedding event data is typically retained for 3 years after the event, then securely deleted or anonymized.
8. Children's Privacy
Our services are intended for adults planning weddings. We do not knowingly collect personal information from children under 18 without parental consent.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. The latest version will always be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
- Business: Festillo — Wedding Planner & Organizer
- Address: Bithoor, Kanpur, Uttar Pradesh — 209206
- Email: hello@festillo.in
- Phone / WhatsApp: +91 73885 29476
- Hours: Mon–Sun, 9:00 AM – 8:00 PM